OshiCart
Create Free Store

Terms of Service

Last updated: March 2026

1. Service Description

OshiCart ("the Service") provides an online platform for merchants to create product catalogs, receive orders, and manage payments via WhatsApp-linked storefronts. The Service is operated from Namibia.

2. Merchant Responsibilities

Merchants are responsible for the accuracy of their product and service listings, pricing, and fulfillment of orders. OshiCart does not handle payment processing directly — merchants receive payments through their chosen payment methods, which may include bank transfer (EFT), Cash on Delivery, MTC MoMo, FNB Pay2Cell, and eWallet services.

3. Payment Disclaimer

OshiCart facilitates the display of merchant payment details (including bank account information, mobile money numbers, FNB Pay2Cell numbers, and eWallet details) and enables proof-of-payment uploads. We generate unique payment references for each order to help merchants match payments. We do not process, hold, or transfer funds. All financial transactions occur directly between the customer and merchant. OshiCart is not liable for payment disputes.

4. Data Usage

We collect merchant account information (email, WhatsApp number, store details, bank/payment details) and customer order information (name, phone number, order details). We also collect aggregated analytics data such as page views and order statistics. Data is stored securely and not shared with third parties. See our Privacy Policy for details.

5. Service Tiers

OshiCart offers the following subscription tiers:

  • Oshi-Start (Free Trial): Up to 10 products and 20 orders per month for 30 days.
  • Oshi-Basic (N$99/month): Up to 30 products and 200 orders per month. Includes sales analytics and no OshiCart branding.
  • Oshi-Grow (N$299/month): Up to 200 products and 500 orders per month. Includes inventory tracking and coupon codes.
  • Oshi-Pro (N$499/month): Unlimited products and orders. Includes product import via API, Excel & CSV, and priority support.

OshiCart reserves the right to modify pricing with 30 days notice.

6. Platform Role & Liability

OshiCart is a platform, not a seller. We provide tools for merchants to list products and receive orders. OshiCart does not sell, ship, or guarantee any products listed on the platform. All transactions are between the customer and the merchant. OshiCart is not liable for product quality, delivery, or disputes between customers and merchants.

7. Prohibited Items & Conduct

Merchants may not list the following on OshiCart:

  • Counterfeit, stolen, or illegally obtained goods
  • Weapons, ammunition, or explosives
  • Controlled substances or illegal drugs
  • Adult content or services
  • Items that violate Namibian law
  • Products with misleading descriptions or fake images

Merchants must not engage in:

  • Accepting payment without intent to deliver
  • Using fake proof of payment to defraud other merchants
  • Creating multiple accounts to circumvent limits
  • Impersonating other businesses or individuals

8. Consequences of Violation

OshiCart reserves the right to suspend or permanently ban any merchant account found violating these terms. Actions may include:

  • Immediate store suspension pending investigation
  • Permanent ban for confirmed fraud or prohibited items
  • Reporting to relevant Namibian authorities where applicable

Customers can report stores via the "Report Store" button on any storefront. All reports are reviewed by the OshiCart team.

9. New Stores

New stores are active immediately upon signup with no order limits. OshiCart reserves the right to monitor new stores and take action if fraudulent activity is detected.

10. Termination

Either party may terminate at any time. Upon termination, merchant data will be retained for 30 days before deletion.

11. Limitation of Liability

OshiCart is provided "as is". We are not liable for lost orders, payment issues, or service interruptions beyond reasonable effort to maintain uptime.