Privacy Policy
Last updated: August 2026
What We Collect
Merchants: Email address (for authentication), WhatsApp number (for customer communication), store name, description, industry, and product/service information.
Customers: Name and WhatsApp number (provided at checkout), order details, proof-of-payment images. Customers can look up their order status using their WhatsApp number on the store page.
If you start checkout but don't finish: on stores that have this feature switched on, we may temporarily store the name and WhatsApp number you entered so the store can send you a single WhatsApp reminder about your order, about an hour later. This information is deleted automatically after 30 days, whether or not you complete the order.
How We Use It
- Merchant data: to operate storefronts and process orders
- Customer data: to fulfill orders and enable merchant-customer communication
- Merchant customer list: we automatically build each merchant a list of their own past customers — name, WhatsApp number, and order history — so they can run their business. This list is visible only to that merchant, never to other merchants.
- Reviews: if you leave a review for a store you ordered from, your first name, star rating, and review text are shown publicly on that store's page. We do not publicly show your WhatsApp number or other order details.
- Broadcast messages: on plans with WhatsApp Broadcast, a merchant's promotional message is sent from their own WhatsApp account, not by OshiCart. We keep a record of which customers were contacted and when, to help merchants avoid messaging the same person too often — we do not see or store the content of these messages.
- Analytics: aggregated store performance metrics including page views, order counts, and revenue trends to help merchants understand their business
Data Storage
Data is stored on secure, encrypted servers. Merchant data is isolated — merchants cannot access other merchants' data. Proof-of-payment images are only visible to the relevant merchant.
Data Sharing
We do not sell, rent, or share personal data with third parties. Customer information (name, phone, order) is shared only with the merchant they ordered from.
Data Retention
Merchant data is retained while the account is active and for 30 days after deletion. Customer order data is retained for 12 months for merchant reference. Abandoned-checkout information (see above) is deleted after 30 days regardless of whether the order was completed.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us via WhatsApp or email.
Contact
For privacy inquiries, contact us via WhatsApp at +264 81 627 4823 or email us at info@octovianexus.com.